Terms and Conditions

Effective Date: 31 July 2026

1. Introduction

Welcome to Marcombe Management Ltd ("Marcombe", "we", "us", or "our").

These Terms and Conditions govern your use of our website and outline the terms under which we provide our property management, lettings, and related services.

By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

2. About Marcombe

Marcombe Management Ltd provides property management and lettings services, including:

Property marketing
Tenant enquiries and viewings
Tenant referencing
Tenancy administration
Rent management
Property maintenance coordination
Landlord support services

Our services are provided subject to separate agreements where applicable, including management agreements, tenancy agreements, and contractor agreements.

3. Website Use

You may use our website for lawful purposes only.

You must not:

Use the website in a way that may damage or impair its operation
Attempt to gain unauthorised access to our systems
Submit false or misleading information
Use our website for fraudulent purposes
Copy, reproduce, or distribute website content without permission

We reserve the right to restrict access to our website where necessary.

4. Property Listings

We aim to ensure that property information displayed on our website is accurate and up to date.

However:

Property availability may change without notice
Descriptions, photographs, and measurements are provided for guidance only
Properties may become unavailable before applications are completed
We cannot guarantee that information remains accurate at all times

Prospective tenants should satisfy themselves regarding a property before entering into any agreement.

5. Property Viewings

Requests for viewings are subject to availability.

Arranging a viewing does not:

Reserve a property
Guarantee an application will be accepted
Create any contractual relationship

We may cancel or rearrange viewings where necessary.

6. Tenancy Applications

Submitting an application does not guarantee that a tenancy will be granted.

Applications may be subject to:

Referencing checks
Affordability assessments
Right to Rent checks
Landlord approval
Verification of information provided

Applicants must provide accurate and truthful information.

Providing false information may result in an application being rejected.

7. Landlord Services

Where Marcombe provides property management services to landlords, services will be governed by a separate written agreement.

Landlords remain responsible for ensuring their property complies with applicable legislation, including where relevant:

Safety regulations
Licensing requirements
Insurance requirements
Repair obligations

Marcombe will act with reasonable care and skill when providing agreed services.

8. Maintenance Services

Where Marcombe arranges maintenance or repairs:

We will aim to arrange suitable contractors as quickly as reasonably possible
Emergency repairs will be prioritised where appropriate
Timescales may vary depending on contractor availability, parts, access, and circumstances

Contractors may have their own terms and warranties for work carried out.

9. Payments and Fees

Any fees, charges, or payment arrangements will be confirmed separately before services are provided.

Payments must be made according to agreed terms.

Failure to make payments when due may result in services being suspended or additional charges being applied where permitted.

10. User Information

You are responsible for ensuring that information provided to Marcombe is:

Accurate
Complete
Up to date

We may rely on information provided by you when delivering our services.

Our handling of personal information is explained in our Privacy Policy.

11. Limitation of Liability

While we take reasonable care when providing our services, Marcombe is not responsible for:

Loss caused by inaccurate information supplied by third parties
Delays caused by circumstances outside our reasonable control
Actions or failures of independent contractors
Loss resulting from failure to follow advice or instructions provided

Nothing in these Terms limits liability where it cannot legally be limited.

12. Third-Party Services

Our website and services may include links or references to third-party services.

Marcombe is not responsible for:

The content of external websites
Third-party availability
Third-party privacy practices
Services provided by external companies

You should review third-party terms and policies separately.

13. Intellectual Property

All content on the Marcombe website, including:

Logos
Branding
Text
Images
Designs
Website materials

belongs to Marcombe Management Ltd or its licensors.

You may not reproduce or use this content without written permission.

14. Complaints

We aim to provide a high standard of service.

If you are unhappy with our service, please contact us so we can investigate and attempt to resolve the matter.

Complaints should be submitted to:

Email: info@marcombe.co.uk

We will review complaints fairly and respond within a reasonable timeframe.

15. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be published on our website with an updated effective date.

Your continued use of our website or services after changes are made means you accept the updated terms.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

17. Contact Details

Marcombe Management Ltd

Email: info@marcombe.co.uk

Website: https://marcombe.co.uk

Telephone: 0161 674 0569

Registered Office: Unit 4b, Birch Mill Business Centre, Heywood Old Road, Heywood, Manchester, United Kingdom, OL10 2QQ

Document Owner: Marcombe Management Ltd
Review Frequency: Annually