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Privacy Policy

Effective Date: 31 July 2026

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1. Introduction

Marcombe Management Ltd ("Marcombe", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Who We Are

Marcombe Management Ltd

Email: info@marcombe.co.uk

Telephone: 0161 674 0569

Registered Office: Unit 4b, Birch Mill Business Centre, Heywood Old Road, Heywood, Manchester, United Kingdom, OL10 2QQ

Website: https://marcombe.co.uk

If you have any questions about this Privacy Policy or how we process your data, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth (where required)

  • Identification documents

  • Employment details

  • Income information

  • Guarantor information

  • Emergency contact details

Property Information

  • Property addresses

  • Tenancy information

  • Maintenance requests

  • Viewing appointments

  • Landlord instructions

  • Rental history

Financial Information

Where necessary, we may collect:

  • Bank account details

  • Payment history

  • Rent payment information

  • Deposit information

Sensitive financial information is only collected where necessary for providing our services.

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Cookies and analytics data

4. How We Collect Information

We collect information when you:

  • Submit an enquiry through our website

  • Request a property viewing

  • Apply to rent a property

  • Become a landlord client

  • Contact us by phone or email

  • Report a maintenance issue

  • Subscribe to updates

  • Visit our website

  • Complete forms provided by us

  • Communicate with us during a tenancy

We may also receive information from:

  • Referencing agencies

  • Credit checking providers

  • Guarantors

  • Employers (with permission)

  • Local authorities

  • Utility providers

  • Contractors carrying out repairs

  • Other authorised third parties

5. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Arrange property viewings

  • Process tenancy applications

  • Carry out referencing and affordability checks

  • Manage tenancy agreements

  • Collect rent

  • Protect tenancy deposits

  • Arrange repairs and maintenance

  • Communicate with landlords and tenants

  • Comply with legal obligations

  • Prevent fraud

  • Improve our website and services

  • Send service-related communications

Where you have provided consent, we may also send marketing communications. You can unsubscribe at any time.

6. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests

  • Consent

  • Protection of vital interests where applicable

7. Who We Share Information With

We only share personal information where necessary.

This may include:

  • Landlords

  • Prospective tenants

  • Guarantors

  • Referencing agencies

  • Deposit protection schemes

  • Maintenance contractors

  • Inventory providers

  • Utility providers

  • Solicitors

  • Accountants

  • Local authorities

  • HM Revenue & Customs

  • Courts or law enforcement where legally required

  • IT service providers who support our systems

All third parties are expected to keep your information secure and use it only for lawful purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Theft

  • Misuse

  • Alteration

  • Disclosure

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary.

Retention periods depend on the purpose of processing and legal requirements.

For example:

  • Enquiries may be retained for up to 12 months.

  • Tenancy records are generally retained for at least six years after the tenancy ends.

  • Financial records are retained in accordance with UK tax and accounting legislation.

Where data is no longer required, it is securely deleted or anonymised.

10. Cookies

Our website uses cookies to improve user experience and understand how visitors use our website.

Cookies may be used to:

  • Remember preferences

  • Improve website performance

  • Analyse website traffic

  • Enhance security

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information where applicable

  • Restrict processing

  • Object to processing based on legitimate interests

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

We aim to respond to requests within one month.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.

13. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Marcombe Management Ltd

Email: info@marcombe.co.uk

Website: https://marcombe.co.uk

Telephone: 0161 674 0569

Registered Office: Unit 4b, Birch Mill Business Centre, Heywood Old Road, Heywood, Manchester, United Kingdom, OL10 2QQ

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

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